{"product_id":"9312246","title":"Nova Vista Publishing's Best Practice Editors | SERVICE EXCELLENCE @ NOVELL : TAKING CUSTOMER SERVICE FROM COST TO PROFIT : Taking Customer Service From Cost to Profit","description":"\u003ch3\u003e\u003cb\u003e\u003cfont color=\"#FF0000\"\u003eSÅLD\u003c\/font\u003e.\u003c\/b\u003e\u003c\/h3\u003e\u003cp\u003eTyvärr är detta exemplar redan sålt.\u003c\/p\u003e\u003cbutton class=\"product-form__submit button\" style=\"width: 100%;\" onclick=\"window.location.href='\/search?q=Nova Vista Publishing's Best Practice Editors+Service Excellence @ Novell : Taking Customer Service From Cost to Profi...'\"\u003eSe om vi har fler exemplar\u003c\/button\u003e\u003cbr\u003eEller lägg upp en aktiv sökning på finndinbok.nu: \u003cbutton class=\"product-form__submit button\" style=\"width: 100%;\" onclick=\"window.location.href='https:\/\/finndinbok.nu'\"\u003eLägg upp en sökning på finndinbok.nu\u003c\/button\u003e\u003cbr\u003e\u003ch2 style=\"display: none;\"\u003eInformation om Service Excellence @ Novell : Taking Customer Service From Cost to Profit av Nova Vista Publishing's Best Practice Editors\u003c\/h2\u003e\u003cdiv class=\"product__accordion accordion quick-add-hidden\" style=\"background-color: #edeae3;\"\u003e\u003cdetails id=\"Details-collapsible_tab_1\"\u003e\u003csummary role=\"button\" aria-expanded=\"false\" aria-controls=\"ProductAccordion-collapsible_tab_1\" class=\"accordion__summary\"\u003e\u003cdiv class=\"summary__title flex\" style=\"padding: 0 2rem 0 2rem;\"\u003e\u003ch3 class=\"accordion__title inline-richtext\" style=\"line-height: 2.5rem;\"\u003eFörlagets information\u003c\/h3\u003e\u003c\/div\u003e\n\u003csvg aria-hidden=\"true\" focusable=\"false\" class=\"icon icon-caret\" viewbox=\"0 0 10 6\"\u003e\u003cpath fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.354.646a.5.5 0 00-.708 0L5 4.293 1.354.646a.5.5 0 00-.708.708l4 4a.5.5 0 00.708 0l4-4a.5.5 0 000-.708z\" fill=\"currentColor\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\u003c\/summary\u003e\u003cdiv class=\"accordion__content rte\" id=\"ProductAccordion-collapsible_tab_1\" style=\"padding: 0 2rem 0 2rem;\"\u003e\u003cp\u003eTen years ago, Novell's customer service division was pleasing customers and keeping them loyal. But in an high-impact transformation, the division raised its sights. Today it contributes significantly to the company's profitability. What happened? From the executives to the front line people, everyone changed the way they work to support Novell's strategy: make customer service a competitive advantage while growing customers' business. It's a corporate story told in human terms, with valuable practical advice for executives, managers and employees about how to make change happen and have continuing impact. An entertaining corporate drama with real life applications.\u003c\/p\u003e\u003c\/div\u003e\u003c\/details\u003e\u003c\/div\u003e\u003cp\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e\u003cdiv class=\"product__accordion accordion quick-add-hidden\" style=\"background-color: #edeae3;\"\u003e\u003cdetails id=\"Details-collapsible_tab_1\"\u003e\u003csummary role=\"button\" aria-expanded=\"false\" aria-controls=\"ProductAccordion-collapsible_tab_1\" class=\"accordion__summary\"\u003e\u003cdiv class=\"summary__title flex\" style=\"padding: 0 2rem 0 2rem;\"\u003e\u003ch3 class=\"accordion__title inline-richtext\" style=\"line-height: 2.5rem;\"\u003eData om boken\u003c\/h3\u003e\u003c\/div\u003e\n\u003csvg aria-hidden=\"true\" focusable=\"false\" class=\"icon icon-caret\" viewbox=\"0 0 10 6\"\u003e\u003cpath fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.354.646a.5.5 0 00-.708 0L5 4.293 1.354.646a.5.5 0 00-.708.708l4 4a.5.5 0 00.708 0l4-4a.5.5 0 000-.708z\" fill=\"currentColor\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\u003c\/summary\u003e\u003cdiv class=\"accordion__content rte\" id=\"ProductAccordion-collapsible_tab_1\" style=\"padding: 0 2rem 0 2rem;\"\u003e\n\u003cbr\u003e\u003cdiv style=\"padding: 0 20px 0 20px; border: thin solid #000000;\"\u003e\u003cp style=\"font-size: smaller;\"\u003e\u003cb\u003eBindning:\u003c\/b\u003e Häftad. 8:o (160x230 mm) \u003cb\u003eÅr:\u003c\/b\u003e Utg. 2006. \u003cb\u003eOmfång:\u003c\/b\u003e 112 s. \u003cb\u003eISBN:\u003c\/b\u003e 9789077256114. \u003cb\u003eSpråk:\u003c\/b\u003e Engelska\u003c\/p\u003e\u003c\/div\u003e\n\u003cbr\u003e\u003cdiv style=\"padding: 0 20px 0 20px; border: thin solid #000000;\"\u003e\u003cp style=\"font-size: smaller;\"\u003e\u003cb\u003eFörfattare:\u003c\/b\u003e \u003ca href=\"\/search?q=title:Nova+Vista+Publishing's+Best+Practice+Editors\"\u003eNova Vista Publishing's Best Practice Editors\u003c\/a\u003e \u003cbr\u003e\u003cb\u003eTitel:\u003c\/b\u003e \u003ca href=\"\/search?q=title:Service+Excellence+@+Novell+:+Taking+Customer+Service+From+Cost+to+Profit\"\u003eService Excellence @ Novell : Taking Customer Service From Cost to Profit\u003c\/a\u003e \u003cbr\u003e\u003cb\u003eUndertitel:\u003c\/b\u003e \u003ca href=\"\/search?q=title:Taking+Customer+Service+From+Cost+to+Profit\"\u003eTaking Customer Service From Cost to Profit\u003c\/a\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eFörlag:\u003c\/b\u003e \u003ca href=\"\/search?q=vendor:Nova+Vista\"\u003eNova Vista\u003c\/a\u003e \u003cbr\u003e\u003cb\u003eArtikelnr:\u003c\/b\u003e 9312246\u003c\/p\u003e\u003c\/div\u003e\n\u003c\/div\u003e\u003c\/details\u003e\u003c\/div\u003e\u003chr\u003e\u003cp\u003e\u003cstrong\u003e\u003cem\u003eService Excellence @ Novell : Taking Customer Service From Cost to Profit\u003c\/em\u003e\u003c\/strong\u003e av \u003cstrong\u003eNova Vista Publishing's Best Practice Editors\u003c\/strong\u003e hittar du under genren \u003cstrong\u003eKundservice\u003c\/strong\u003e inom \u003cstrong\u003eEkonomi, finansväsen, näringsliv \u0026amp; management\u003c\/strong\u003e i kategorin \u003cstrong\u003eHumaniora\u003c\/strong\u003e. Hitta fler liknande böcker:\u003cbr\u003e\u003cbutton class=\"product-form__submit button button--secondary\" onclick=\"window.location.href='https:\/\/bok.hstrom.se\/collections\/humaniora-hvd'\"\u003eHumaniora\u003c\/button\u003e \u003cbutton class=\"product-form__submit button button--secondary\" onclick=\"window.location.href='\/search?q=tag:Humaniora%2BEkonomi,%2Bfinansväsen,%2Bnäringsliv%2B%2Bmanagement'\"\u003eEkonomi, finansväsen, näringsliv \u0026amp; management\u003c\/button\u003e \u003cbutton class=\"product-form__submit button button--secondary\" onclick=\"window.location.href='\/search?q=tag:Humaniora%2BEkonomi,%2Bfinansväsen,%2Bnäringsliv%2B%2Bmanagement%2BKundservice'\"\u003eKundservice\u003c\/button\u003e \u003cbutton class=\"product-form__submit button button--full-width \" onclick=\"window.location.href='\/search?q=title:Nova%2BVista%2BPublishing's%2BBest%2BPractice%2BEditors%2BService%2BExcellence%2B@%2BNovell%2B:%2BTaking%2BCustomer%2BService%2BFrom%2BCost%2Bto%2BProfit'\"\u003eSök fler exemplar av denna bok\u003c\/button\u003e\u003cbutton class=\"product-form__submit button button--full-width \" onclick=\"window.location.href='\/search?q=title:Nova%2BVista%2BPublishing's%2BBest%2BPractice%2BEditors'\"\u003eFler böcker av Nova Vista Publishing's Best Practice Editors\u003c\/button\u003e\u003c\/p\u003e","brand":"Nova Vista","offers":[{"title":"Ny bok \/ Häftad","offer_id":45058730328331,"sku":"9312246","price":248.0,"currency_code":"SEK","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0651\/8856\/1163\/files\/9312246_25769c40-1270-4b8a-84ae-4e679903ac34.jpg?v=1740609249","url":"https:\/\/bok.hstrom.se\/products\/9312246","provider":"bok.hstrom.se | Antikvariat \u0026 Bokhandel","version":"1.0","type":"link"}