{"product_id":"34999226","title":"Bergman, Bo ; Bäckström, Ingela ; Garvare, Rickard ; Klefsjö, Bengt | QUALITY FROM CUSTOMER NEEDS TO CUSTOMER SATISFACTION","description":"\u003ch2 style=\"display: none;\"\u003eInformation om Quality from Customer Needs to Customer Satisfaction av Bergman, Bo ; Bäckström, Ingela ; Garvare, Rickard ; Klefsjö, Bengt\u003c\/h2\u003e\u003cp\u003eLäs denna bok för att förstå hur kvalitet och kundnöjdhet hänger ihop i dagens affärsvärld. Den riktar sig till studenter och yrkesverksamma inom företagsekonomi och kvalitetshantering. Du får insikter om hur du kan skapa värde genom samarbete och innovation, vilket är avgörande för framgång i en global och digital ekonomi.\u003c\/p\u003e\u003cdiv class=\"product__accordion accordion quick-add-hidden\" style=\"background-color: #edeae3;\"\u003e\u003cdetails id=\"Details-collapsible_tab_1\"\u003e\u003csummary role=\"button\" aria-expanded=\"false\" aria-controls=\"ProductAccordion-collapsible_tab_1\" class=\"accordion__summary\"\u003e\u003cdiv class=\"summary__title flex\" style=\"padding: 0 2rem 0 2rem;\"\u003e\u003ch3 class=\"accordion__title inline-richtext\" style=\"line-height: 2.5rem;\"\u003eFörlagets information\u003c\/h3\u003e\u003c\/div\u003e\n\u003csvg aria-hidden=\"true\" focusable=\"false\" class=\"icon icon-caret\" viewbox=\"0 0 10 6\"\u003e\u003cpath fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.354.646a.5.5 0 00-.708 0L5 4.293 1.354.646a.5.5 0 00-.708.708l4 4a.5.5 0 00.708 0l4-4a.5.5 0 000-.708z\" fill=\"currentColor\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\u003c\/summary\u003e\u003cdiv class=\"accordion__content rte\" id=\"ProductAccordion-collapsible_tab_1\" style=\"padding: 0 2rem 0 2rem;\"\u003e\n\u003cp\u003eA new business landscape has emerged: digital developments are accelerating, offers are created by integrating goods and services, sustainability is increasingly recognized as a vital quality dimension, and global competition has intensified. In this context, an approach to quality management with a strong focus on customer needs and expectations, and based on improvement and innovation is more important than ever.\u003c\/p\u003e\n\u003cp\u003eFollowing a discussion on quality and quality management, the book elaborates on business development, how to co-create value with customers and employees, and how to organize improvement work, including developing products and processes. The entire chain from identifying customer needs to measuring customer satisfaction and feedback is addressed. The last part of the book discusses developing society and the role of quality management for sustainability and the future of society.\u003c\/p\u003e\n\u003cp\u003eThrough its holistic view on quality, previous editions of this book have served as an appreciated textbook at many universities and colleges. Many companies and public organizations have used it for their development work. In this extensively revised edition, results from current research and new practical applications have been incorporated. In addition, new concepts, methodologies, and tools are explained based on the authors’ systems concept of Total Quality Management.\u003c\/p\u003e\n\u003c\/div\u003e\u003c\/details\u003e\u003c\/div\u003e\u003cdiv class=\"product__accordion accordion quick-add-hidden\" style=\"background-color: #edeae3;\"\u003e\u003cdetails id=\"Details-collapsible_tab_1\"\u003e\u003csummary role=\"button\" aria-expanded=\"false\" aria-controls=\"ProductAccordion-collapsible_tab_1\" class=\"accordion__summary\"\u003e\u003cdiv class=\"summary__title flex\" style=\"padding: 0 2rem 0 2rem;\"\u003e\u003ch3 class=\"accordion__title inline-richtext\" style=\"line-height: 2.5rem;\"\u003eData om boken\u003c\/h3\u003e\u003c\/div\u003e\n\u003csvg aria-hidden=\"true\" focusable=\"false\" class=\"icon icon-caret\" viewbox=\"0 0 10 6\"\u003e\u003cpath fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M9.354.646a.5.5 0 00-.708 0L5 4.293 1.354.646a.5.5 0 00-.708.708l4 4a.5.5 0 00.708 0l4-4a.5.5 0 000-.708z\" fill=\"currentColor\"\u003e\u003c\/path\u003e\u003c\/svg\u003e\u003c\/summary\u003e\u003cdiv class=\"accordion__content rte\" id=\"ProductAccordion-collapsible_tab_1\" style=\"padding: 0 2rem 0 2rem;\"\u003e\n\u003cbr\u003e\u003cdiv style=\"padding: 0 20px 0 20px; border: thin solid #000000;\"\u003e\u003cp style=\"font-size: smaller;\"\u003e\u003cb\u003eBindning:\u003c\/b\u003e Pappband. 8:o (155x223 mm)\u003cb\u003eÅr:\u003c\/b\u003e Utg. 2022. \u003cb\u003eOmfång:\u003c\/b\u003e 720 s. \u003cb\u003eISBN:\u003c\/b\u003e 9789144140261. \u003cb\u003eSpråk:\u003c\/b\u003e Engelska\u003c\/p\u003e\u003c\/div\u003e\n\u003cbr\u003e\u003cdiv style=\"padding: 0 20px 0 20px; border: thin solid #000000;\"\u003e\u003cp style=\"font-size: smaller;\"\u003e\u003cb\u003eFörfattare:\u003c\/b\u003e \u003ca href=\"\/search?q=title:Bergman+Bo+;+B%C3%A4ckstr%C3%B6m+Ingela+;+Garvare+Rickard+;+Klefsj%C3%B6+Bengt\"\u003eBergman, Bo ; Bäckström, Ingela ; Garvare, Rickard ; Klefsjö, Bengt\u003c\/a\u003e \u003cbr\u003e\u003cb\u003eTitel:\u003c\/b\u003e \u003ca href=\"\/search?q=title:Quality+from+Customer+Needs+to+Customer+Satisfaction\"\u003eQuality from Customer Needs to Customer Satisfaction\u003c\/a\u003e \u003cbr\u003e\u003cb\u003eFörlag:\u003c\/b\u003e \u003ca href=\"\/search?q=vendor:Studentlitteratur+AB\"\u003eStudentlitteratur AB\u003c\/a\u003e \u003cbr\u003e\u003cb\u003eGenre:\u003c\/b\u003e \u003ca href=\"\/search?q=Datalitteratur\"\u003eDatalitteratur\u003c\/a\u003e \u003cbr\u003e\u003cb\u003eArtikelnr:\u003c\/b\u003e 34999226\u003c\/p\u003e\u003c\/div\u003e\n\u003c\/div\u003e\u003c\/details\u003e\u003c\/div\u003e\u003chr\u003e\u003cp\u003e\u003cstrong\u003e\u003cem\u003eQuality from Customer Needs to Customer Satisfaction\u003c\/em\u003e\u003c\/strong\u003e av \u003cstrong\u003eBergman, Bo ; Bäckström, Ingela ; Garvare, Rickard ; Klefsjö, Bengt\u003c\/strong\u003e hittar du under genren \u003cstrong\u003eFöretagsekonomi\u003c\/strong\u003e inom \u003cstrong\u003eDatorprogrammering \/ systemutveckling\u003c\/strong\u003e i kategorin \u003cstrong\u003eNatur, vetenskap \u0026amp; teknik\u003c\/strong\u003e. Hitta fler liknande böcker:\u003cbr\u003e\u003cbutton class=\"product-form__submit button button--secondary\" onclick=\"window.location.href='https:\/\/bok.hstrom.se\/collections\/natur-vetenskap-hvd'\"\u003eNatur, vetenskap \u0026amp; teknik\u003c\/button\u003e \u003cbutton class=\"product-form__submit button button--secondary\" onclick=\"window.location.href='\/search?q=tag:Natur,%2Bvetenskap%2B%2Bteknik%2BDatorprogrammering%2B\/%2Bsystemutveckling'\"\u003eDatorprogrammering \/ systemutveckling\u003c\/button\u003e \u003cbutton class=\"product-form__submit button button--secondary\" onclick=\"window.location.href='\/search?q=tag:Natur,%2Bvetenskap%2B%2Bteknik%2BDatorprogrammering%2B\/%2Bsystemutveckling%2BFöretagsekonomi'\"\u003eFöretagsekonomi\u003c\/button\u003e \u003cbutton class=\"product-form__submit button button--full-width \" onclick=\"window.location.href='\/search?q=title:Bergman%2BBo%2B%2BBäckström%2BIngela%2B%2BGarvare%2BRickard%2B%2BKlefsjö%2BBengt%2BQuality%2Bfrom%2BCustomer%2BNeeds%2Bto%2BCustomer%2BSatisfaction'\"\u003eSök fler exemplar av denna bok\u003c\/button\u003e\u003cbutton class=\"product-form__submit button button--full-width \" onclick=\"window.location.href='\/search?q=title:Bergman,%2BBo%2B%2BBäckström,%2BIngela%2B%2BGarvare,%2BRickard%2B%2BKlefsjö,%2BBengt'\"\u003eFler böcker av Bergman, Bo ; Bäckström, Ingela ; Garvare, Rickard ; Klefsjö, Bengt\u003c\/button\u003e\u003c\/p\u003e","brand":"Studentlitteratur AB","offers":[{"title":"Ny bok \/ Pappband","offer_id":43964347613451,"sku":"34999226","price":608.0,"currency_code":"SEK","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0651\/8856\/1163\/files\/34999226_10428823-0ac4-4797-b158-b7b0955382e4.jpg?v=1740498808","url":"https:\/\/bok.hstrom.se\/products\/34999226","provider":"bok.hstrom.se | Antikvariat \u0026 Bokhandel","version":"1.0","type":"link"}